Returns & Refunds Policy

Last Updated: January 2025

We want you to love your Weartin eyewear. If you are not completely satisfied with your purchase, we offer a straightforward return process. Please read this policy carefully before initiating a return.

1. Return Window

You may return eligible items within 30 days of the delivery date. Returns requested after 30 days will not be accepted.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Unused — The product has not been worn or used
  • Original packaging — All original boxes, cases, and packaging materials are intact
  • Complete accessories — All included accessories (cleaning cloth, pouch, case, etc.) are returned with the product
  • No damage — The item shows no signs of wear, scratches, or damage caused after delivery

Non-Returnable Items

The following items are not eligible for return:

  • Custom prescription lenses — Any eyewear fitted with custom prescription or personalized lenses cannot be returned, as these are made-to-order products
  • Items damaged due to customer misuse after delivery
  • Products purchased from unauthorized third-party sellers

3. How to Initiate a Return

  1. Contact us at support@weartin.com with your order number and reason for return
  2. Our team will review your request and provide a Return Authorization along with the return shipping address within 1–2 business days
  3. Pack the item securely in its original packaging with all accessories included
  4. Ship the package using a trackable shipping method (recommended)
  5. Provide the return tracking number by replying to the authorization email

Please do not send items back without first contacting us. Unauthorized returns may be refused.

4. Return Shipping Costs

Quality issues (seller’s responsibility)

If the return is due to a manufacturing defect, wrong item, or damage caused during shipping, Weartin will cover the return shipping cost. We may provide a prepaid return label or reimburse you upon receipt. We reserve the right to request additional evidence or refuse unreasonable claims.

Personal preference (buyer’s responsibility)

If the return is due to fit, style preference, or other non-quality-related reasons, the buyer is responsible for return shipping costs. We recommend using a tracked and insured shipping service.

5. Refund Process

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund via email
  • If approved, the refund will be processed to your original payment method within 5–7 business days
  • Please allow additional time for your bank or payment provider to post the refund

Refund amount

  • For returns due to quality issues: Full refund (product price + original shipping)
  • For returns due to personal preference: Refund of product price only (original shipping is non-refundable)

6. Exchanges

We offer exchanges under the following conditions:

  • The exchange request is made within 30 days of delivery
  • The original item is in resalable condition (unused, original packaging, all accessories)
  • The desired replacement item is in stock
  • Each order may only be exchanged or returned once. Subsequent exchange or return requests for the same order will not be accepted.

Exchange Process

  1. Contact support@weartin.com with your order number and the item you wish to exchange
  2. We will confirm availability and provide exchange instructions
  3. Ship the original item back following the return process above
  4. Once received and inspected, we will ship the replacement item

If the replacement item is of different value, the price difference will be charged or refunded accordingly.

7. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us at support@weartin.com within 7 days of delivery
  2. Provide your order number, a description of the issue, and clear photos showing the defect or damage
  3. We will assess the claim and offer a replacement, repair, or full refund at our discretion
  4. Return shipping for defective items is covered by Weartin

This is in addition to your rights under our 1-Year Limited Warranty.

In addition to this 30-day return policy, all Weartin products are covered by our 1-Year Limited Warranty for manufacturing defects. Please refer to our Terms of Service for warranty details.

8. Lost Return Packages

We recommend using a tracked and insured shipping method for returns. Weartin is not responsible for packages lost in transit during the return process. If your return package is lost, please contact the shipping carrier directly for assistance.

9. Chargebacks and Disputes

We kindly ask that you contact us at support@weartin.com before initiating a payment dispute. We are committed to resolving any issue quickly and fairly, and reaching out to us first is often the fastest way to find a solution.

10. Contact Us

For returns, exchanges, or refund inquiries:

  • Email: support@weartin.com
  • Website: weartin.com
  • Response time: Within 1–2 business days

Please include your order number in all correspondence to help us assist you more efficiently.