What is Weartin’s return policy? 30-day returns explained
You can return or exchange any Weartin product within 30 days of delivery — no questions asked. Items returned after 30 days cannot be processed for non-quality-related returns or refunds. Please note: orders that have already been exchanged are not eligible for a second return or exchange.
If the error is ours (e.g., incorrect prescription filled, wrong item shipped), we will send the correct product, cover return shipping costs, or issue a full refund.
If the return is due to personal preference (e.g., you’re not satisfied, the fit isn’t right), you are responsible for return shipping costs. The original shipping fee paid at checkout is non-refundable. We will process your refund within 7 business days of receiving your returned package. Please allow 3–10 business days for the refund to appear in your account, depending on your payment provider’s policies. If you haven’t received your refund within this timeframe, please contact us.
Can I cancel or change my glasses order after placing it?
To modify or cancel an order, please contact Weartin customer support or email: support@weartin.com
How do I return my glasses? Step-by-step guide
- Do not ship your return to the sender address on the package. This is not our return address and may delay processing.
- Ensure all items are included in your return (including accessories, free gifts, etc.).
- Do not include non-Weartin items in your return package. We are not responsible for returning items that are not ours.
- After shipping your return, please contact customer support and provide the return tracking number.
Does Weartin offer a warranty on glasses? 365-day coverage explained
All Weartin frames come with a 1-year (365-day) warranty from the date of delivery — covering manufacturing defects but not damage from accidents, excessive force, scratching, negligence, or improper care.
Pure Titanium Frames: If your frames experience color fading, paint peeling, or solder joint failure within one year due to material or manufacturing defects, we will send you a brand-new replacement frame. Excludes: damage from accidents, excessive force, scratching, or improper care.
Acetate Frames: If your frames experience cracking or solder joint failure due to material or manufacturing defects, we will send you a brand-new replacement frame. Excludes: damage from accidents, excessive force, scratching, improper care, or exposure to chemical solvents and high temperatures (e.g., frame deformation caused by heat or solvents).
⚠️ Note for acetate frames: Avoid exposure to high temperatures. Do not clean with organic solvents such as acetone, alcohol, banana oil (nitrothin), ether, or products containing strong solvents like perfume, hairspray, paint, and harsh cleaning agents.
Do you offer glasses repair services?
We do not offer repair services. We periodically share frame adjustment tips and simple repair guides on our blog.